Frequently Asked Questions

How do I place my order for badges?

Just email Dawn@HillsideSigns.com or

Check out our order form.

Note: we are fazing out the Tom@hillsideSigns.com email within the year (2021)

No order too big or too small . No minimums!

How do I get my logo on the badges?

With our new digital process it is simpler and less expensive. Just email us your high resolution logo in Pdf..jpeg, .eps, .gif, or .bmp format. If you prefer black & white, send it in black & white. There is a one time charge of $20.00 (in house) $30 (done by our Supplier) for each logo. "Out of house" logos require 14-21 days. Some colors, or types of logo detail, may require a different process . So then would require our supplier apply the logo. No fee to apply the same logo on future orders (with same logo and setup)

300dpi, or larger, files for best detail.

We produce your badges using a high quality dye-sublimation printing process (Thermal) and then overlay a clear coat to protect the badge further.

What is the difference between steel and aluminum badges?

They are the same price and look exactly the same. Aluminum badges are lighter. They will not rust, which occurs most often in areas near salt water or maintenance shops where oils, chemicals, etc. are being used. Also, employees that work outside in hot weather may have this problem. Steel may be slightly more durable and is still more popular but many people are switching to aluminum.

How do magnectic badges work?

The magnet goes behind your blouse or shirt and the badge outside, thus no holes in your blouse or shirt.

Magnetic badges should be kept away from pacemakers.

Magnets are coated in plastic.

Can I see what my badges will look like?

Yes, in most cases, if you email us your logo, we can set up a badge,
take a picture of it and email it back to you for approval.

How should I send my logo artwork?

To print your logo with the best quality a minimum of 300 dpi (dots per inch) print the clearest. The larger the logo and the more dpi you can send, the better. Please send as a .jpg .png or .bmp file. Just email your logo to: Dawn@HillsideSigns.com.

How long does it take to get my badges?

The usual shipping method is US Mail. We typically ship orders within 2 days. Please allow 4-6 days for your badges to arrive (after we confirm they have shipped). We will ship via USPS, Priority or Express overnight Mail upon request .

How can I get my order confirmed?

If you give me your Email address I will confirm your order when it is completed via Email. If you do not have Email please call if you need confirmation.

How am I billed?

An invoice will accompany your order, we also email invoices the day we ship. Invoices Due upon receipt or, with Prior authorization Net 30 maximum.
You may pay by check or we accept Visa and Master Card., and PayPal- Please ask for our link to make a secure payment online.

A deposit is required for large orders.

We are closed on Federal Postal Holidays and weekends

Please avoid sunscreens, lotions, and chemicals on the badges. Hot direct sun, or leaving in your car.

We want your badges to last you a long time. Be careful not to send through the laundry!

No refunds or returns on this custom product. If we make a spelling error, we will send a corrected badge.

Call: 1 (315) 653-0025 M-F 9-4
Email: Dawn@HillsideSigns.com